Client confidence is fundamental to the leadership of BOURBON in any market context. It is a precious asset that takes several years to earn but can be lost in a few minutes. We have built our reputation on the offshore maritime services market thanks to the work of these past years, but nothing can be taken for granted, we must deliver our services day after day and know how to remain attractive. I would thus like to take advantage of this editorial to invite you to read the PartnerShip articles from this perspective.
Winning the confidence of the client means respecting one’s commitments and keeping the promise of operational excellence on a daily basis
Winning the confidence of the client means respecting one’s commitments and keeping the promise of operational excellence on a daily basis. Everyone knows that this is a challenge. We are transparent with our clients and we are committed to communicating about both our weaknesses and our plans for corrective action. It is an effort of rigor, but discipline in the application of our procedures pays off: our clients know how to evaluate our overall performance and remain loyal to us.
This commitment to transparency and performance is reflected in our policy to optimize fuel consumption. BOURBON has become a reference in this field. Our know-how extends from the vessel design phase to the analysis of the consumption performance per type of operation to determine energy savings measures which can eventually reduce our clients’ fuel bill by up to 30%.
This same transparent approach has led to the creation of myBOURBON, a web platform that provides our clients with direct access to indicators for HSE, maintenance, crewing, fuel, billing, etc. By eliminating paper documents, we simplify our communication and deliver all contractual and operational data in real time. This innovative, scalable and responsive application demonstrates that BOURBON has been able to anticipate digital revolution.
We are ready for tomorrow, we are connecting our vessels, we are analyzing our data, and our crews are competent and deliver operational excellence. Let’s live up to the confidence that our clients place in us.
Chief Commercial Officer - BOURBON